At first I encountered a few problems, the first was one of the percolators tree branch snapped off then when I inserted the bowl into the downpipe the entire stem shattered. I rang Shiva and the bloke on the phone was understanding and told me to send a picture of it, I did and a new one was sent out. This arrived 2 days later and when I opened the box, it was smashed. I rang Shiva again and spoke to the same guy(he remembered me) and a new bong was sent out after I sent in another image. This one arrived an has been AMAZING, it was worth the wait! Large bowl meaning reloading is minimal, the percolator makes the toke ever so smooth. I've spent hundreds on glass pieces in the past but in my opinion the Cheeky np-2 surpasses even the ROOR brands, especially considering the price.
Overall great purchase and great customer service!