Pipe is okay. Box it arrived in was a bit squashed. Quality is okay, pipe is very light and the wood it is made from is that of indonesian souvenirs but the veneer makes it look nicer. More plastic inside than I thought there would be. All in all it's ok though I'd have bought a different pipe had I seen and handled this in person.
Note: I bought the Mary's Delight carbon filters but they don't fit and slide down the shaft. The filter that was provided with the pipe has a lip that stops it from doing this.
Service from Shiva was excellent though, quick delivery and quick reply to emails.